Support Center & Policy
We are dedicated to ensuring your client sites are optimized and shielded from AI crawlers. Please review our support paths below.
1. Developer Documentation First
Before submitting a ticket, please check our comprehensive documentation. Most API connection parameters, schema configurations, and payload definitions are documented step-by-step.
Explore API Reference →2. Pro & Agency Email Help
Users on active premium plans (Pro or Agency) have access to direct email support. If you encounter integration anomalies, please include your Freemius license key and site URL.
Contact support@geoanalytics.pro →Our Service Level Commitments
- ●Free Tier Support: Support is limited to documentation. If you need help with custom configurations, please upgrade to a paid license.
- ●Pro Tier SLA: Responses within 24–48 business hours for all general billing and integration queries.
- ●Agency Tier SLA: High-priority queue with responses guaranteed within 12–24 business hours, including direct API debugging.